About Us

 

Term Dates

  • Swim Safe School operates all year round. Terms 2, 3 and 4 follow the SA public School Term Dates.
  • We have a 4-week break from the end of term 4, and commence of Term 1 in the third week of January. Please check our timtable for Term Dates.

Enrolments

  • Bookings are Essential! New enrolments can be taken over the phone, or in person by appointment. 
  • We endeavour to accommodate your preferences regarding lesson times, certain times may require you to place your name on a waiting list. A weekly payment can be made on your first two lessons, and the remainder of the terms fee or part payment (Installent 1 plus booking fee) due on your third visit. Places in our program are only secured once payment has been received. 
  • Places in our program are only secured once payment has been received.
  • New Enrolments joining after the start of the term will have their fees pro-rated based on the number of weeks remaining in the term. 
  • Please click on the link below  to download the Enrollment Form.

Booking Fee 

  • A booking fee (lesson in advance) is payable for each new enrolment to hold their class for the next term.

Rollover Enrolments

  • We use an automatic rollover system for all our term bookings.
  • Once enrolled in a class your enrolment will automatically rollover into the following term, this allows our families to keep the same class, day and time, should you need to make any changes or wish to take a break please let us know.
  • Please be advised that automatic cancellation will occur when lessons have not been attended for 2 consecutive weeks without communication, a re-booking fee will be charged with future enrolments.

What to Bring

  • All your class equipment is supplied by Swim Safe School. For personal use, you will need your appropriate swimwear, towel, footwear and change of clothes.  
  • It is recommended that all children (excluding Jellyfish program) wear goggles. They are a vital teaching aid at various stages of the learning process and allow for good vision and comfort underwater. To help your child get used to wearing goggles they can be worn at home in the bath or shower. We stock a range of goggles suitable for all ages. and we can adjust them to suit the individual needs of your child.
  • An swim nappy is compulsory for all students that are not fully toilet trained. It is also recommended that a swimsuit should be worn over the disposable swim nappy. Swim nappies can be purchased from reception.
  • All carers swimming with babies and toddlers are required to wear a swim shirt or t- shirt. This assists in teaching specific self-help and safety skills for your young child. 

General 

  • Remember to arrive with plenty of time to settle in prior to your lessons, so you and your child are prepared at a relaxed pace for lessons.
  • Classes can only be extended for late arrivals based on available spaces. 

Parent Information

  • On your first visit arrive early to familiarise your child with the facility and check-in.   
  • A staff member will meet you at the main entrance to the building and orientate you to the pool area and changing facilities. 
  • Please have your child ready for class at the start time of the lesson
  • To minimise getting in the wrong class we ask that all swimmers register with our Pool Supervisor at the Pool Deck 

  • If the Reception is unoccupied or busy on arrival, we ask if parents could come back and register their child prior to entering the pool.  

Check-in

  • Please check-in with our Pool Supervisor when you first walk onto the pool deck. 

  • In the interest of safety children must not enter the pool area unless they have checked in. 

Pool Rules

  • No running inside the building and pool complex,  and children should refrain from spitting water.
  • Food should not be brought into the pool area and can be consumed in the waiting area outside the pool. 
  • To ensure the safety and enjoyment of all children, encourage your child to follow the pool rules and refrain from spitting water.
  • The pool, its building and surrounding areas are a non-smoking environment and the consumption of alcohol is not permitted.  
  • The swimming pool rear access door is for emergency use only and is to remain closed at all times.  

Changing Facilities

  • Toilet and shower facilities available for use before/after lessons. 
  • If showering in the cubicles adjacent to the pool please ensure children shower with bathers on and change in the adjacent change rooms. 
  • To minimise disruption to your child’s class, have your child go to the toilet prior to commencement of their lesson.
  • Should your child need to use the toilet during a lesson we ask they notify the teacher prior to exiting and re-entering the pool.
  • We ask that children be appropriately supervised when using the amenities. 
  • On completion of the lesson please ensure all children are dry before exiting the pool area and are wearing appropriate footwear. 
  • If you forget your towel, we have them available for loan.  

Supervison Policy

  • Parents/guardians must accompany all children whilst at the centre and children are not to be left unattended in the foyer of the building. 
  • if you forget to bring a drink of water with you there is cold water available in the pool area, sticky drinks are not permitted.
  • If you are waiting for your lesson to commence please remain in the pool area and do not allow your child to enter the class area without an instructor. 
  • During class parents are encouraged to watch poolside and offer praise for the efforts of their children.
  • In the interest of safety, we request that younger siblings not involved in a lesson are kept away from the edge of the pool and steps and are not permitted in the water.
  • A parent or guardian must accompany all children whilst at the centre.

Medical Conditions 

  • You are required to disclose any medical condition/allergy/physical or intellectual disability affecting a swimmer prior to the commencement of lessons.
  • If your child has a management plan (asthma or anaphylaxis reaction) a copy must be provided.  We MUST be notified of any changes during their enrolment. 
  • If your child has asthma requiring reliever medication they must exit the pool to take their medication, and allow 5 minutes for the medication to work before going back in the pool.

Sickness 

  • Please do not bring children to swimming lesson if they are sick or display any of the following symptoms: conjunctivitis, rubella, flu, fever, head cold, infectious runny nose, sore throats, cold sores, skin infections, rashes, vomiting and or diarrhoea.
  • Swimmers who have diarrhoeal illness should not use the swimming pool for 14 days after the symptoms have stopped.

Sibling Enrolments

  • Priority is given to siblings of currently enrolled participants, e.g. if you already have a child enrolled in swimming lessons and have a new baby or another child who you would like to enrol into classes for the following term where possible you can do so at this time.
  • These enrolments will be confirmed three weeks prior to the end of the current term.

Waiting List

  • A Waiting list for currently enrolled students moving to the next level or wanting to change class day or time is given priority.
  • New enrolments or students wanting to re-enrol in the next term can go on a waiting list. These enrolments will be confirmed two weeks prior to the end of the current term; if we are unable to contact you we cannot guarantee your place.
  • Every attempt is made to satisfy your lesson requirements, however it may not always be possible to offer you a specific day, time or teacher. We do endeavour to accommodate as many requests as possible. 

Missed Lessons

  • To ensure every participant receives maximum benefit from the programs offered at Swim Safe, we ask that families notify us of absence via SMS 0438 668 530 at least 1 hour prior to the lesson.
  • Credits or refunds will not be given for missed classes during the term (Make-up lessons are offered).

Make-up Lessons

  • At Swim Safe we offer a make-up lesson if you need to re-schedule due to sickness or any other committments.
  • Swimming is a complex skill and the best results are achieved when your child can swim regularly so we encourage you to book your make-up lesson.  
  • Make-ups are valid for 3 months from the beginning of the enrolled term.  We also offer the flexibility of lessons being used in any class level, and by other family members booked in the program.
  • Make-ups may be taken before the missed lesson, if you know you are going to be away later in the term. 
  • If you cannot attend your make-up we ask as a courtesy you notify us at least 1 hour prior to the lesson. A Make-up lessons cannot be re-scheduled if it is missed without notification.  
  • Make-ups can be booked in an enrolled term once your first installment or term fees have been paid, but cannot be used as credit off your term fees. 

Refund Policy

  • There is no provision for refund to class payments.
  • If you cannot complete the term due to illness or injury, a credit can be applied from the date of notification to your next re-booking term (waiting list applies). 
  • Credit will be given up to the end of week six on presentation of a Medical certificate, and will not include the booking fee that was taken at the time of the enrolment.
  • Credits will not be given for any other reason including holidays or clashes with other activities.  The remaining balance of the term fee is due and payable on the day of your first lesson.   
  • Credits will not be given for Multiple Lesson Discounts. 

Cancellation Policy

  • In the event of a pool closure all reasonable efforts will be made to contact class participants.
  • There are rare situations outside our control where a class cannot be attended due to a disruption to lessons such as pool closure, emergencies, power outages etc, a make-up lesson will be issued.

Parking

  • The car park directly outside the SpARC building is for staff, and people with disabilities (valid permits only).
  • Free parking is available opposite at the GP Plus Super Clinic – the first 2 hours of parking are free of charge. 
  • Please see the contact us page on our website for onsite parking availability. 

Lost Property

  • The pool area and change rooms are always checked at the end of the sessions.
  • Valuables should not left unattended in the change rooms. If articles are found we will hold them for you.

Photography and Video Use

  • All children who come to Swim Safe Swim School have a right to feel safe, and everyone within our school has a role to play in ensuring a safe environment.
  • Mobile phones or cameras with video capacity must not be used without prior approval, and filming of lessons is prohibited.   Swim Safe with prior approval permits the use of private photography during swimming however to ensure privacy is maintained photographs taken by a parent or guardian should not include other students unless prior permission has been obtained from their parent or guardian.  
  • Swim Safe reserves the right to inspect, stop or delete any images/video material if they suspect inappropriate photography. No photography or video equipment including mobile phones is permitted in the change facilities at any time.

 

Click here to download Enrolment Form

 

For the latest news and information about what's happening at Swimsafe Swim School, download the pdf version of our Newsletter.

 

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